Why application support is crucial?

Imagine a company using an app to manage online sales. Initially, the app meets all expectations, seamlessly handling transactions and customer interactions. However, as the company scales, so do the demands on the app. New features, system optimizations, and regular updates become necessary to maintain a competitive edge and meet growing customer expectations. Without proper support, these evolving needs can lead to performance issues, security vulnerabilities, and ultimately, customer dissatisfaction.

At this critical juncture, mobile application support becomes more than a safety net—it’s a proactive approach to ensuring your app evolves with your business, keeping you ahead of the curve.

Effective mobile application support extends far beyond traditional troubleshooting. It’s about ensuring that your app remains secure, compliant, and optimized in a constantly changing environment. Here are some key aspects of what comprehensive support entails:

1. Updates and Security: regular updates are essential to keep your app compliant with the latest security requirements and regulations. For instance, recent changes in Google Play policies regarding privacy and data security necessitate continuous updates to avoid potential risks.

2. Performance Optimization: ongoing monitoring and performance tuning ensure that your app runs smoothly, even during peak times. This minimizes the risk of downtime and enhances the user experience, which is crucial for maintaining customer loyalty.

3. Adaptation to Market Changes: the digital market is ever-evolving, with new standards and technologies emerging regularly. Application support includes adapting to these changes, ensuring that your app stays competitive and meets the growing demands of your customers.

At NextApps, we understand that every business has unique needs. That’s why we offer customized support models tailored to your specific requirements. Whether you need full-scale support or a more collaborative approach, we have a solution that fits.

Comprehensive Technical Support
We take full responsibility for the development, maintenance, and support of your application. This allows you to focus entirely on your core business activities while we ensure your app operates flawlessly.

Partnership Support
For companies that prefer to maintain control over the development process, we offer partnership support. Our developers work closely with your internal team, executing tasks based on your guidelines and decisions.

Hybrid Model
Combining the best of both worlds, our hybrid model offers flexibility and control. We handle specific aspects of your application, while other tasks are managed collaboratively with your team.

Consider a FinTech company facing new Google Play policies requiring apps to report payments via dedicated interfaces from the Google Play Billings Library. The company’s app, with over 100,000 downloads, needed a significant upgrade to comply with these new requirements. However, the transition was complicated by the deprecation of Kotlin Synthetics, necessitating a complete overhaul of the view layer on Android.

NextApps stepped in, working closely with the client to identify the issue, analyze solutions, and implement the necessary migration to View Binding. This upgrade not only ensured compliance but also improved the app’s performance, enhancing the overall user experience.